Frequently asked questions
Why does my insurer insist I use their own repair shops?
Insurers may have an agreement with particular workshops (sometimes called preferred or partner repairers), where the insurer will provide an increased volume of work in return for discounts in repairs.
As pleasant as your insurer can make this sound it isn’t always a good thing. Your car may not be repaired with the right amount of time, attention or parts that it needs. This can lead to shortcuts being taken in the repair and poor workmanship.
Your insurer is generally the only one who benefits from this arrangement which, more often than not, is at your expense.
Can I choose my own repairer?
Yes, in almost all cases you can choose your own repairer. However, it is important to know there are different types of insurance policies in Australia. Those with choice of repairer and those without choice of repairer.
Making sure you have a choice of repairer or any repairer option on your policy is very important. It can make the entire process of repairing your car a lot smoother with less hassle & can often be the difference between a good and bad experience.
If I don’t have a choice can you still repair my car?
We always recommend choosing an insurer that gives you a choice, but if you don’t, we can still help. There’s a bit of extra work involved for all of us, but if you care about your car, your gut instinct is kicking in or have already learnt a lesson once before and want us to repair your car, then we will gladly help.
I’ve had my car repaired somewhere else and I’m not happy, what do I do?
You’re in luck. We help countless people every year that have either been persuaded to go to a particular workshop by their insurer or have simply had poor repairs done and aren’t sure what to do.
I’m not at fault, do I have to claim through my insurer?
No you don’t, we specialise in claims that are not your fault. With the right details and information, we have dedicated teams to help manage the entire process for you.
We can deal with your repairs, organise a replacement vehicle and help deal with the at fault party or their insurer for you. Click here to get started.
I work during the day and don’t have time to see you, what do I do?
Some of us are caught up in the daily grind and it can be difficult to get time to do anything out of the norm during business hours.
How can I get in touch with you?
If your requests are a little specific it may be best to do so in writing so that we don’t miss anything.
We appreciate when people make time to come in and see us, but to avoid delays or having to wait, try and make a booking either online or by calling us.
Who is the best insurer or who should I insure with?
Here is a list of insurers that have been independently put together to help out anyone who asks. It’s important to know that each have their own pros and cons but if you stick with the healthier choices you will generally be much better off in comparison.